Rules

We’re committed to keeping our animals in top shape. A team of nutritionists and veterinarians work very hard to ensure that they’re well cared for. This is why it is prohibited to feed them.

You can only feed the animals kept in the mini-farm, the lorikeets and the stingrays, and only with our food, which you can buy on the site. It is forbidden to feed any other animal at the zoo.

At the Zoo de Granby, the safety of our visitors is of utmost importance. This is why it is forbidden to:

• Bring alcohol beveragesBring any glass containers
• Circulate on scooters, rollerblades, skateboards, bicycles, etc.
• Use charcoal or gas-burning grills
• Bring any type of ball (sports balls, birthday balloons, pool balls, etc.)
• Fly a drone over the site.

This applies to all sections of the site. As a preventive measure, the Zoo de Granby reserves the right to check the contents of all bags and coolers entering the site.

To avoid any accidents, we ask you to leave your pets at home. If this isn’t possible, we have a kennel facility available for your pets so that you don’t have to leave them in your car during your visit.

If you wish to visit us with a service dog, you must go to the customer services counter to register and to enquire about the rules you’ll need to follow during your visit. You must also present a document certifying that the dog is an accredited assistance dog (the plastic card with a photo or the letter of accreditation issued by a recognized organization).

A vaccination certificate proving the dog is fully vaccinated against rabies (annual or every 3 years), kennel cough/Bordetella (annual vaccine), as well as their regular annual vaccination (distemper, hepatitis, parainfluenza, parvovirus).

Would you like your child under the age of 13 to discover the Zoo de Granby? They must be accompanied by an adult, or else the Zoo will not be held responsible for them.

Furthermore, if children under 13 years of age are left alone on the site, the Zoo de Granby disclaims any responsibility other than those expressed in our internal regulations and will even exercise its rights in the event of negligence on the part of those accompanying them.

We are not immune to the unpredictability of the weather. This is why the Zoo de Granby reserves the right to temporarily close access to certain activities, without any compensation.

Any person who violates this rule will be subject to immediate expulsion.

The Zoo de Granby offers no reimbursements in case of rain or bad weather.

The Zoo de Granby is a non-smoking site (cigarettes and electronic cigarettes). However, certain areas have been designated for this purpose. Cannabis is forbidden everywhere on the site.

You are responsible for any equipment you rent from the Zoo. Be careful when you handle these. Call our customer services department for more information.

Keep a watchful eye on your belongings throughout your visit with us. The Zoo de Granby is not responsible for the loss or theft of your personal items, or for any damage to your property.

To ensure your safety, specific rules apply within our water attractions. We ask all guests to maintain safe behavior at all times:

• Rough play, diving, and jumping are strictly prohibited.
• Food and beverages are not allowed in the water.
• Only diving masks with shatterproof lenses marked Safety Glass or Tempered Glass are permitted in the pools.
• Waterproof wallets and phone pouches must be worn around the wrist, not the neck, to reduce the risk of injury.
• Please consume alcohol responsibly while on site. Staff reserve the right to limit pool access to anyone showing signs of impaired faculties.

When swimming, we prohibit all clothing made of natural fibres, such as cotton, linen and hemp.

We also ask that you wear decent, light, body-fitting swimwear. Wetsuits, rash guards and burkinis are allowed.

Cords for your glasses are also required in the Yalaka wave pool, the Adventure River and in some areas of Hurakan water basins (purchasable on the site).

Children under 13 years of age must be accompanied by an adult at all times. It is forbidden to hold a child in your arms beyond the black line.

• Distance from wave chamber walls: During wave sessions, you must maintain a minimum distance of 2 meters from the wall. Crossing the safety ropes is strictly prohibited.
• No holding onto pool edges: Holding onto the walls, edges, or ladders of the wave pool is strictly prohibited. These elements are reserved for emergency use only.
• Unauthorized flotation devices: Non-fixed flotation devices such as beach balls, inflatable animals, pool noodles, and tubes are not allowed.
• Black line – Restricted zone: Children wearing arm floaties, personal flotation devices (PFDs), or any fixed flotation aid must remain behind the black line.
• It is also prohibited to:
  • hold onto another swimmer
  • reach beyond the black line
  • hang, dive, or jump into the pools

It is forbidden to stand on the water accessories, to slide more than one person at a time or to assume dangerous positions when sliding. Toddlers and young children must be accompanied by an adult.

The minimum height requirement to access our slides is 48 inches or 1.22 m. This standard was established by the engineers who built the slides, due to the depth of the landing pool (42 inches or 1.07 m) and the slides’ design.

This standard is a regular requirement in all other water parks in Québec. The manufacturers and suppliers of gravity installations (slides or rapid waterways) determine the access requirements, which are based on international standards.

Rules:

• If sliding alone, the rider must sit at the front of the tube.
• If two riders are using the tube, the smaller or lighter person must sit in front, and the larger or heavier person must sit at the back.
• Maximum individual weight: 136 kg (300 lb)
• Maximum combined weight for two people: 182 kg (400 lb)
• Riders must ensure that the handles are facing forward when sitting on the tube. A visual indicator (arrow or logo) shows the correct orientation.
• Riders may only slide when the green light is on.

Children measuring 1.22 m (48 inches) or less must wear a life jacket or personal flotation device (PFD) at all times. These must be approved: Life jackets must have a Transport Canada approval label and PFDs must have a Canadian Coast Guard approval label under the Ministry of Fisheries and Oceans Canada.

Guests using their own personal flotation device (PFD) must ensure it meets the following 3 criteria:

• A strap between the legs
• A flotation section that covers the entire torso
• Shoulder straps that go over the shoulders

All children sitting with an adult in a tube must also wear a life jacket or PFD.

Children under 13 years of age must be accompanied by an adult at all times. It is forbidden to hold a child in your arms beyond the black line.

• Distance from wave chamber walls: During wave sessions, you must maintain a minimum distance of 2 meters from the wall. Crossing the safety ropes is strictly prohibited.
• No holding onto pool edges: Holding onto the walls, edges, or ladders of the wave pool is strictly prohibited. These elements are reserved for emergency use only.
• Unauthorized flotation devices: Non-fixed flotation devices such as beach balls, inflatable animals, pool noodles, and tubes are not allowed.
• Black line – Restricted zone: Children wearing arm floaties, personal flotation devices (PFDs), or any fixed flotation aid must remain behind the black line.
• It is also prohibited to:
  • hold onto another swimmer
  • reach beyond the black line
  • hang, dive, or jump into the pools

Consult the Required Height Chart in the Amusement Park section of the Zoo’s website.

Most rides are included in the admission price. However, the Python Panic rollercoaster, the Kimbunga Pirogue, the Orient Express aerial train and the 7D cinema are all fee-based activities.

For hygienic purposes, no swimwear is allowed; We require that you wear another garment to cover your swimwear.