With the development of new communication tools, it becomes necessary to pay particular attention to privacy matters. This is why we’re committed to respect the confidentiality of all the personal data we collect.

Privacy Officer

The Zoo de Granby and its Foundation have designated a member of its team as its Privacy Officer. For any information on our privacy practices, please contact Annie Rousseau, at the following email address: prp@zoodegranby.com.

Purchasing Policy

No exchanges, refunds or date changes possible after purchase.

Personal Information Collection

We collect the following type of information:

  • Name
  • First Name
  • E-mail address
  • Home Address
  • Date of Birth
  • Information relating to credit card payments (name and number on the card, expiration date, and the CVV)

The personal data we collect is gathered through forms and through your interaction on our website. As described in the next section, we also use cookies and/or log files to collect information concerning you.

Forms and Interaction:

Your personal information is collected through the forms you fill out; these include the following:

Purchase forms for web products (tickets, subscriptions, reservations, race registrations, donations, buying a gift card or buying a parking space), contact forms, day camp registration forms, contest participation forms and mobile applications.

We use the information collected for the following purposes:

product sales on our website, registrations to our day camps or to answer your contact requests.

Log Files and Cookies

We collect certain information through our log files and cookies. These primarily include the following:

NameFirst NameE-mail addressHome AddressDate of BirthInformation relating to credit card payments (name and number on the card, expiration date and the CVV)

This information facilitates customer data entries for their purchases on our Internet website.

Rights of Objection and of Withdrawal

We commit to offer you the right to object and to withdraw with regards to your personal data.

The right to object is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.

The right of withdrawal is understood to be the possibility offered Internet users to request that their personal information cease to appear, for example, on an e-mail mailing list.

To exercise these rights, you can contact us by sending an e-mail to webmaster@zoodegranby.com.

Data Safety

All personal information we collect is kept in a secure environment. Our employees are bound to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

SSL Protocol (Secure Sockets Layer)Network monitoring softwareFirewallsAccess management using a secure passwordAccess only for authorized personnelComputer storage backupsRegular audits of the source code to prevent security breaches

We commit to maintaining the highest degree of confidentiality by integrating the latest and most innovative transactional technologies. However, because no mechanism offers a maximum security, there is always a degree of risk involved by using the Internet to transmit personal information.


We are committed to complying with the legislative provisions outlined in the Civil Code of Québec.